Community Resident Hub
Community Resident Hub
An Australian mobile platform that helps residents stay connected with their property and community managers—bringing daily interactions into one place.
An Australian mobile platform that helps residents stay connected with their property and community managers—bringing daily interactions into one place.
An Australian mobile platform that helps residents stay connected with their property and community managers—bringing daily interactions into one place.
Australia
Australia
Australia
PropTech
PropTech
PropTech
Mobile application
Mobile application
Mobile application
Expectations
Expectations
Design an intuitive space for residents to stay updated, reach out, and manage requests—making everyday interactions with their community easier and more efficient.
Design an intuitive space for residents to stay updated, reach out, and manage requests—making everyday interactions with their community easier and more efficient.
Design an intuitive space for residents to stay updated, reach out, and manage requests—making everyday interactions with their community easier and more efficient.
My Role
My Role
Redesigned & enhance the mobile app with new features
Crafted high-fidelity UI focused on clarity & ease of use
Built a prototype to test the resident experience
Delivered specs and support for handoff
Redesigned & enhance the mobile app with new features
Crafted high-fidelity UI focused on clarity & ease of use
Built a prototype to test the resident experience
Delivered specs and support for handoff
Redesigned & enhance the mobile app with new features
Crafted high-fidelity UI focused on clarity & ease of use
Built a prototype to test the resident experience
Delivered specs and support for handoff
Resident Central Portal
Resident Central Portal
From Bulletin to Pocket Updates
From Bulletin to Pocket Updates
The challenge
The challenge
Community managers were juggling daily tasks across multiple platforms—receiving requests, tracking issues, and staying in touch with residents, owners, and contractors. Most communication came through scattered email threads, with no internal messaging system to keep things organized or in one place.
Community managers were juggling daily tasks across multiple platforms—receiving requests, tracking issues, and staying in touch with residents, owners, and contractors. Most communication came through scattered email threads, with no internal messaging system to keep things organized or in one place.
Community managers were juggling daily tasks across multiple platforms—receiving requests, tracking issues, and staying in touch with residents, owners, and contractors. Most communication came through scattered email threads, with no internal messaging system to keep things organized or in one place.
How I approach
How I approach
1
Reviewed Old version
Reviewed Old version
Started by exploring the existing app—its features, layout, and pain points. It felt dated, hard to navigate, and wasn’t built for users of all ages.
Started by exploring the existing app—its features, layout, and pain points. It felt dated, hard to navigate, and wasn’t built for users of all ages.
Started by exploring the existing app—its features, layout, and pain points. It felt dated, hard to navigate, and wasn’t built for users of all ages.
2
Revised Key Flows
Revised Key Flows
With those issues in mind, I focused on the essentials: checking notices, sending requests, and keeping users updated. I made sure each flow was simple, mobile-friendly, and easy to follow.
With those issues in mind, I focused on the essentials: checking notices, sending requests, and keeping users updated. I made sure each flow was simple, mobile-friendly, and easy to follow.
With those issues in mind, I focused on the essentials: checking notices, sending requests, and keeping users updated. I made sure each flow was simple, mobile-friendly, and easy to follow.
3
Final design & Prototype
Final design & Prototype
Finally, I wrapped it all up in a fresh, clean design and built a prototype to test with real users—ensuring the new experience felt seamless, simple, and comfortably familiar.
Finally, I wrapped it all up in a fresh, clean design and built a prototype to test with real users—ensuring the new experience felt seamless, simple, and comfortably familiar.
Finally, I wrapped it all up in a fresh, clean design and built a prototype to test with real users—ensuring the new experience felt seamless, simple, and comfortably familiar.
