Inbox Hub for Community Managers
An Australia-based platform helping property owners and community managers manage daily operations more effectively through a centralized communication experience.
Australia
Prop Tech
Web application
Expectations
Design a central communication hub within an existing app to streamline how community managers connect with residents, property owners, contractors, and team members.
My Role
Collaborated with the client team for a new feature from scratch Designed user flows and high-fidelity UI for the web app
Focused on clarity and ease of use throughout the experience Provided design specs and support for handoff
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All-in-One Messaging hub
Bye Chaos, Launch Inbox
The challenge
Community managers were juggling daily tasks across multiple platforms—receiving requests, tracking issues, and staying in touch with residents, owners, and contractors. Most communication came through scattered email threads, with no internal messaging system to keep things organized or in one place.
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How I approach
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1
Identify the Pain Points
Started by looking into the everyday mess. Managers were flooded with emails, trying to keep up with requests and stay organized.
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2
develop main user flow
Having a clear picture of the issues, I shifted focus to mapping out key actions—like handling requests, creating tickets, and tracking status—into simple flows that felt familiar yet efficient.
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3
Build the Interface
Focused on key user actions, I designed flows and interfaces for managers sending messages, ensuring the core function was clear and user-friendly before moving forward.
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4
Final design & Prototype
Completed the design for all features and developed an interactive prototype. This gave the client a polished, easy-to-navigate tool to showcase to their stakeholders and collect valuable feedback.
There’s more to see — jump into the full prototype now.